Frequently Asked Questions

Join our Discord server or contact Max Starchild or Unlucky Reaper in-world for direct assistance. You may also leave a notecard with us in-world and we'll get back to you as soon as possible. Our Discord community is active 24/7 with helpful members and staff.

We don't offer traditional refunds, but we do provide outstanding support and will work to fix any issues you encounter. If you're not satisfied with a product, contact us and we will strive to make sure you are completely satisfied with your purchase. Customer satisfaction is our top priority.

Most scripts are set to no-modify for security and functionality reasons, but many do include notecard configurations if they are configurable. Check individual product descriptions for specific permissions. Custom scripts can be made open source for an additional fee if you need full modification rights.

Our products work with any Second Life viewer and don't require special system requirements beyond what's needed for SL itself. However, for optimal performance we recommend:

• Land with rez and script permissions
• Available prims for objects
• Media streaming enabled for audio products
• Group membership for shared venue management

We regularly update our products to fix bugs, add new features, and maintain compatibility with Second Life updates. Major updates are announced on Discord, and customers can re-download updated versions from the marketplace at no charge. We typically release updates every 2-3 months or as needed.

Yes! Most Cosmic Code products can be used on any land you own or have rez permissions on. There are no restrictions on moving products between your different parcels or regions. For rental or commercial use, please contact us to discuss appropriate licensing.

Absolutely! Cosmic Code products are designed to not conflict with one another or interfere with the operation of other scripts.

Our scripts are optimized for minimal lag and resource usage. We use efficient coding practices and regularly test in high-traffic environments. Most products use very little script memory and are designed to be "set and forget" with minimal ongoing resource consumption.

We accept Linden Dollars (L$) through:

• Second Life Marketplace (automatic delivery).
• In-world vendors (CasperLet system).
• Direct payments via $L for custom projects.

The fastest way to report issues is through our Discord server in the #support channel. Please include:

• Product name and version.
• Description of the issue.
• Steps to reproduce the problem.
• Any error messages.
• Your SL viewer version.

We typically respond to bug reports within 24-48 hours.

Yes! We offer:

• Free basic setup assistance for all products.
• In-world demonstrations and training sessions.
• Custom training for complex installations.
• Documentation & Instructions for each product.
• One-on-one consultation for custom projects.

Contact us to schedule a training session for your team.

Can't find the answer you're looking for? Our support team is always ready to help with any questions about our products or services.