Contact & Support

Choose the best way to reach us based on your needs:

🎮 Discord (Recommended):
Our most active support channel with 24/7 community help and direct staff access. Perfect for quick questions, troubleshooting, and connecting with other users.

🌐 In-World Contact:
For hands-on assistance, product demonstrations, or complex technical issues. Send a notecard if we're offline and we'll respond promptly.

📧 Notecard Support:
Leave detailed notecards with Max Starchild or Unlucky Reaper for non-urgent inquiries. Include your contact information and product details.

💬 Marketplace Messages:
Use the Second Life messaging system for purchase-related questions or delivery issues.

• Discord: 24/7 Community Support with staff check-ins multiple times daily.
• In-World: Generally available daily, varying times.
• Custom Development: Consultations by appointment.
• Emergency Support: Available via Discord for critical issues.

Typical Response Times:
• Discord: Usually within 1-4 hours.
• Notecards: Within 24-72 hours.
• Complex Issues: 24-48 hours for detailed solutions.
• Custom Quotes: 2-3 business days.

Max Starchild - Lead Developer & Founder
Primary contact for custom development, technical issues, and business inquiries. Specializes in complex LSL scripting and system integration.

Unlucky Reaper - Customer Support Representative
Your go-to person for product support, installation assistance, and general questions. Expert in all Cosmic Code products and their implementation.

Community Support Team
Active Discord moderators and experienced users who provide peer-to-peer assistance and share tips and tricks.

To help us assist you quickly, please include:

For business-related discussions, partnership opportunities, or large-scale projects: • White Label Solutions: Custom branding or no branding at all.
• Integration Partnerships: Collaborate with other SL developers.
• Educational Licenses: Special pricing for schools and training centers.
• Commercial Licensing: Enterprise solutions for large organizations.

Contact Max Starchild directly for these specialized inquiries.

Help us improve our products:

Bug Reports: Use the #bug-reports channel on Discord with detailed reproduction steps. We take all bug reports seriously and typically issue fixes within days.

Feature Requests: Share your ideas in the #feature-requests channel. Popular requests often make it into future updates, and we love hearing from our creative community.

Beta Testing: Join our beta testing program to try new features early and help shape product development.

Visit our in-world locations for demos, support, and community events:

Main Store: See all products in action with live demonstrations.
Development Lab: Watch new products being built and tested.
Community Hangout: Meet other Cosmic Code users and share experiences.

Location details are available on our Discord server and are updated regularly for special events and product launches.

Our Discord and in-world spaces are welcoming environments for all users:

• Be respectful and helpful to other community members
• Stay on-topic in designated channels.
• Share knowledge and help newcomers.
• Provide constructive feedback on products.
• Report issues or concerns to staff.

We maintain a positive, supportive community where everyone can learn and grow.

Join our community today and become part of the Cosmic Code family. Whether you need support, want to share your creations, or just want to chat with fellow Second Life enthusiasts, we're here for you.